Devices   |   Kindle
Newbies Are People Too – Top 10 Beginner Kindle Questions
  • Posted:
  • January 21, 2011
  • Comments:

    33

Sometimes it’s easy to forget that there are a lot of peeps out there that are just coming to this eReading thing now. If that’s you – welcome! It’s going to be an exciting ride.
After my interactive Newbie’s Guide to Ebooks infographic went a touch viral this week, I started to think that there is a need for more info on the ebooks basics out there. I’ll be doing v2.0 of that graphic soon, but for now …

Giddyup then. This is the first in an “absolute basics” series that aims to give people who have just picked up their first device and are have questions.

We’ll start with (still) the leading pure reading device – the Kindle. And who better to source than Amazon’s own Kindle blog

Top 10 Kindle FAQs

Did you recently receive Kindle as a gift? Welcome to our growing family of Kindle users! To help you quickly get started with your new Kindle, we’ve created a list of some of the most common questions new users have:

1. How can I start reading on my new Kindle?

Visit our Getting Started page to see the simple steps (including videos) to start reading on your new Kindle right now:

http://www.amazon.com/gp/help/customer/display.html/ref=hp_200580340_gettoknow?nodeId=200580340

2. How do I set up the Wi-Fi connection on my Kindle (Latest Generation)?

Kindle (Latest Generation) automatically detects nearby Wi-Fi networks and hotspots that broadcast their network name. You can watch a video about how to connect to a Wi-Fi network here:

http://www.amazon.com/gp/help/customer/display.html/?nodeId=200588130#connect

For more information on how to connect to a Wi-Fi network see our guide here:

http://www.amazon.com/gp/help/customer/display.html?nodeId=200505540&#setupwifi

3. How do I apply and use a gift card to purchase Kindle titles?

To use an Amazon.com Gift Card for purchases from the Kindle Store, redeem the gift card in Your Account (http://www.amazon.com/your-account). Any gift card balance available on your account will be applied to purchases from the Kindle Store, except for content with recurring subscription charges.

To successfully complete your purchase, you’ll need to establish your home country or region and set a valid 1-Click billing address. You can set your billing address at the link below:

http://www.amazon.com/gp/css/account/address/view.html

4. How do I register/deregister my Kindle?

From Amazon.com, you can register or deregister via the Manage Your Kindle page (http://www.amazon.com/myk).

From your Kindle, select Home > Menu > Settings > Register or Deregister.

5. How do I start shopping in the Kindle Store?

You can shop in the Kindle Store directly from Kindle or from Amazon.com. Shopping the Kindle Store on your Kindle is a convenient way to find and buy Kindle books, newspapers, magazines, and if you are a U.S. customer, Kindle active content and blogs for your Kindle. If you are in your wireless coverage area, your purchases from the Kindle Store are delivered to your Kindle, typically in less than 60 seconds.

6. How do I give a Kindle book as a gift or redeem a Kindle book that I received as a gift?

To gift a Kindle book, click the Give as a Gift button located under the Buy button on Kindle Store product detail pages, and follow the prompts to complete your order.

You can find more information about Kindle book gifts here:

http://www.amazon.com/help/kindlegift

7. Are there any free books available for Kindle?

The Kindle Store contains the largest selection of the books people want to read. This includes the most popular classics for free with wireless delivery in under 60 seconds to your Kindle, computer, or other mobile device.

Learn more: Free eBook Collections (http://www.amazon.com/b?node=2245146011)

8. Can I read Kindle books if I don’t have my Kindle with me?

You can read anywhere with our free reading apps, no Kindle required. Whispersync technology saves and synchronizes your last page read, bookmarks, notes, and highlights across your devices.

To download: (http://www.amazon.com/kindleapps)

9. I have the Kindle (Wi-Fi), but I don’t have a Wi-Fi network at home. Can I still buy and download books from home?

If you don’t have a Wi-Fi network set up in your home, you have the following options for receiving Kindle content:

I. If your Kindle was recently ordered, you may return the Kindle (Wi-Fi) and purchase the Kindle 3G (Free 3G + Wi-Fi). The added convenience of 3G enables you to download books anytime, anywhere, while on the go-without having to find a Wi-Fi hotspot connection.

The full Return Policy is posted on the Kindle Support pages (http://www.amazon.com/kindlereturnpolicy). You can process your return and print a mailing label by visiting our Online Returns Center (http://www.amazon.com/returns).

II. Even without a home Wi-Fi network, you can still buy content from the Kindle Store and access your Kindle items Archived on Amazon.com through your computer and transfer them via USB to your Kindle. Information about transferring content to your Kindle with USB is available on our Kindle Support pages here:

http://www.amazon.com/kindletransfer

III. You can purchase a home Wi-Fi router to establish a Wi-Fi network in your home with which the Kindle can connect.

10. I have a problem with my Kindle, what should I do?

If you’re experiencing software or hardware issues with your Kindle, please reach us by phone for personalized support. You can reach us by phone directly and toll free from many countries by clicking the Contact Us option in the right-hand column of our Kindle Support pages at:

http://www.amazon.com/kindlesupport

Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you. If your country isn’t listed or you’re unable to take advantage of the Contact Us feature, you can call us directly at 1-866-321-8851 or 1-206-266-0927 if you’re calling from outside the U.S.

Still have questions?

Additional information, including answers to frequently asked questions, how to use Kindle, and the Kindle User’s Guide can be accessed from our Kindle Support pages here:

http://www.amazon.com/kindlesupport

Happy Reading!

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33 Comments
Edithmae Blecker

2011-03-25 01:25:40 Reply

Being 70 years old, I grew up with printed directions. Yes, I use a computer but at times wish I had something printed in front of me for newd technology items. This generation is on the way out but we still like to get max use out of our equipment. Question – my kindle does not always go back to where I stopped reading, what am I doing wrong?I do call, but I need things explained in english. EMBlecker

    JD

    2011-03-25 09:08:36 Reply

    Edithmae – glad you liked it! Ebooks will quickly evolve to cater to all our needs, and get simpler too so we can spend more time reading and less mucking around with technology!

      Judy Case

      2011-12-17 11:00:47 Reply

      In other words, there is no bookmark or anything to hold your place in the book. I just got a Kindle and I am getting there but also am frustrated with it.

Jan

2011-04-21 17:52:30 Reply

my internet password includes numbers – where are they on the kindle???

    JD

    2011-04-21 21:53:13 Reply

    They are the to row of keys on the Kindle 2. Do you have a 2 or 3?

jeanette barnett

2011-06-07 01:41:35 Reply

My 84 year old sister is visiting (with her brand new kindle) and we can’t get her connected (wi-fi).
She hasn’t been able to use it at all to order books.
Can you give specific instructions to get connected to a wi-fi network?
Right now, it’s saying “0 wi-fi-Networks and rescan”
At botton of that page, it says “enter other wi-fi network.
I don’t know name of other network to enter. (or how to do that)

    JD

    2011-06-07 21:08:55 Reply

    If you haven’t taken steps to set up a wi-fi network at your place – that is, connected your broadband connection to a wireless router – then her device probably can’t find a wireless network at your house because there isn’t one.
    Not to worry – start with the easiest option first: plug her Kindle into your computer with the cable supplied. The cable’s smaller plug goes into the Kindle, the slightly larger one into the computer.
    Then go to the Amazon.com website and buy books. She will have to sign in to her account, or sign up for a free account, and then choose her books, and pay with her credit card.
    The Amazon site should recognize that there is a Kindle connected and prompt her to download the books to the Kindle.
    Let me know if you are still having issues after trying that!

      Dottie

      2012-01-27 09:23:18 Reply

      JD;

      I just purchased the Kindle Fire at Best Buy. I don’t have access to my computer with it and it only came with the charging cord. At the store the salesman told me I had everything I needed. From the response up above I think I’m missing a cord. Can you confirm this?

Pamela Foster

2011-08-05 18:37:58 Reply

Does the screen saver stay on all the time or can I turn my Kindle off when not in use?

    JD

    2011-08-05 20:53:24 Reply

    The sceensaver image will persist despite the Kindle being off. E-ink screens don’t use any power once the image is set. Turning your Kindle off is fine.

Alice

2011-11-30 04:11:12 Reply

I just received a “Kindel Fire” as a present. I’m 71 yrs old and use my computer all the time, but I can’t even get my password in this thing. Is there a manuel that I can print out.

Joan

2011-12-08 08:59:28 Reply

Why is there only “reply” here? Where do I submit a question? I love that these people just can’t connect to a Wi-Fi. I’m connected but my Kindle won’t let me get it registered. So I went throught my Amazon account. They know I have a Kindle but my Kindle doesn’t know it.

James Boley

2011-12-17 01:32:13 Reply

Why do you need my credit card number ?

2011-12-26 00:09:09 Reply

I can’t get free games on my kindle fire how come?!?

henry leslie

2011-12-27 02:33:08 Reply

my new kindle is charged but when i push buttons nothing happens, also i have an amazon account, do i still register my kindle, if so how?

lucille fanelli

2011-12-28 09:08:50 Reply

I ordered a book, but can’t remember the title, and i can’t retrive it from my kindle. what do I do?

GARY STAPLETON

2011-12-29 09:34:04 Reply

MY WIFE AND I BOTH RECEIVED KINDLE E READERS FOR XMAS . CAN WE BOTH REGISTER ON SAME EMAIL ACCOUNT WITH DIFFERENT PASS WORDS AND IF SO HOW

John Lynne

2011-12-31 05:15:45 Reply

How do I delete Archived Items

Kathy with a K

2012-01-01 01:12:37 Reply

Is there anyway to get the font larger without it running off the page and me constantly having to pull it back with each line? I have the Kindle Fire.

Richard

2012-01-03 03:01:09 Reply

I have downloaded subscription to the daily mail but I am unable to access the paper on my kindle to read it. Even though it tells me that I am subscribed.

chery wilson

2012-01-03 14:25:51 Reply

I can’t get my Kindle to work. Help

Beatrice Jackle

2012-01-13 03:31:31 Reply

My Kindle is new and I have read one book. How do I erase it or get back to the home page?

Leonie

2012-02-03 11:31:42 Reply

How do I send a book over to a friend’s Kindle?

Name

2012-02-07 09:15:30 Reply

Can’t get my Kindle fire to turn on red light glows at the botto m

Regina Williams

2013-01-06 03:18:25 Reply

How do I access my email from my kindle?

lisa

2013-01-21 08:00:45 Reply

How do I change my email address associated with my kindle without losing my library or deregistering?

Kay Richey

2013-01-28 17:01:06 Reply

JD, I BOUGHT A BOOK, ALL PAID FOR. BUT CANNOT GET IT TRANSFERED TO MY KINDLE. THOUGHT I HAD TRIED EVERYTHING, PLEASE HELP. THANK YOU

Tuong

2013-03-01 14:38:22 Reply

I just bought an app. in the amazon app. store. It a game call bejeweled 2 but it need Internet to play. I thought that if I buy a game and download into my kindle fire then I can play the game whenever I feel fit. It cost me only $2.99 but it still my game. Why do I need Internet to play my game on my kindle fire

carol H. Pearson

2013-03-28 06:07:05 Reply

my old kindle broke ,returned it to target,bought a new one at radio shack. it will not accept my email address and /or my password. HELP, HELP I AM IN THE 20TH CENTURY

    carol H. Pearson

    2013-03-28 08:53:35 Reply

    II am really looking for help. I bought a book for my first Kindle and now you want me to pay for info on how to work the new kindle and you don’t provide instructions. At 75 yrs. I’ll just continue to use the library and return this sucker and get my money back. Boy am I ever dis appointed. Thanks for nothing. You are not getting a dime more from me. I’m also going to let my golf buddies,garden club book club church circle and any one else I can talk to Carol Pearson

Jan Mobbs

2013-04-24 17:44:44 Reply

I bought the kindle a year ago and I dont have problems with it till a month ago. The problem is that I cant download 5 new titles after purchased them. It says they will download shortly but it hasn’t happen. Memory full ?

Sallie

2013-05-10 12:02:27 Reply

Heya! I just wanted to ask if you ever have any trouble with hackers?
My last blog (wordpress) was hacked and I ended up losing a few months of hard work
due to no back up. Do you have any methods to stop hackers?

modern interior design

2013-05-19 21:38:45 Reply

I observed my buddy Lor has commented as well.
If she gave you five forks then I realize its solid.

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